Are you looking for a challenging and exciting career in the textile industry? Groz-Beckert is the place for you! As a leading provider of industrial machine needles, precision parts, fine tools, and systems and services for the production and joining of textile surfaces, we combine passion, creativity, and expertise to drive innovation and excellence in our industry.

With around 9,500 colleagues worldwide, you will join a strong community of professionals who share your enthusiasm and drive for success. We offer a collaborative and supportive work environment where you can learn from industry experts and work on exciting projects that impact the future of textiles.

Don't miss your chance to become a part of our team, join us and let yourself be infected by the fascination of Groz-Beckert!

Job Objective:

• Responsible for fulfilling customers’ requests in collaboration with the sales support team and sales managers. The ideal candidate should have experience with import / export business, and possess knowledge on international trade rules and policies, as well as experience with SAP or other ERP systems.

Key Responsibilities- Customer Service & Support

• Attend to customer inquiries and requests via phone, email and online portal in a timely and professional manner
• Check L/C , TT  and make comments for correction if needed.

• Operate SAP systems to create quotations, sales orders, proforma invoices, invoices and delivery note in accordance to customer requirements
• Check and communicate shipping documents i.e invoice, DN, AWB / BL and CO directly with customer.
• Follow up on pending quotations and orders to ensure timely resolution
• Manage export shipments from other countries into Bangladesh, including air freight into Dhaka and sea freight into Chattogram
• Ensure compliance with international trade rules and policies, including customs regulations and tariff requirements
• Provide proactive support to sales managers and sales team members as needed

Additional Responsibilities:

• Ensure up-to-date customer data in SAP / other ERP systems
• Follow up on overdue payments directly with customers.
• Follow up with logistic, finance, planning, pricing department, customs and other department for smooth delivery of goods

Job Requirements: 

• Min. 3-5 years of experience in sales support or customer service
• Fluent in both spoken & written English
• Experience with SAP/other ERP systems for creating and managing sales orders, proforma invoices, delivery notes, and invoices
• Microsoft Office (Excel, Word, PowerPoint)
• Knowledge of international trade rules and policies
• Excellent communication and interpersonal skills, with the ability to work effectively with international and local customers and internal team.
• Strong analytical skills with attention to detail

Personality requirements:

• Friendly and professional, with a positive and open-minded attitude
• Able to work independently as well as in a team
• Proactive and self-driven
• Loyal with a sense of integrity

If you are interested, please send your updated resume via our career portal jobs.groz-beckert.com and indicate your reason of leaving, current salary and salary expectations.

Jaime Ng
JAIME.NG@GROZ-BECKERT.COM