Are you an organized, customer-focused individual with a passion for supporting sales teams and ensuring smooth operations? Join our dynamic team at Groz Beckert, a global leader in the development and manufacturing of precision tools for the textile industry. As a Sales Support, you'll play a crucial role in ensuring seamless communication between our customers, sales managers, and internal teams, helping us maintain our high standards of customer satisfaction and operational excellence.

Become part of an internationally successful industrial company and benefit from a strong community with around 9,500 colleagues worldwide. As a leading supplier of industrial machine needles, precision parts, fine tools as well as systems and services for the production and joining of textile surfaces, Groz-Beckert combines creativity with a passion for textiles. Find your opportunity to join us and be infected by the fascination!

Key Responsibilties

• Attend to all customer inquiries, requests and purchase orders (via phone, e-mail, fax or web-portal).
• Operate SAP system to create quotations, order confirmations, proforma invoices, delivery notes, and invoices in accordance to customer requirements and company guidelines.
• Follow-up on open quotations and order confirmations, ensuring that the sales pipeline in SAP is up-to-date and accurate.
• Additional SAP activities include managing discounts and sales campaigns, stock re-allocation, sample management, creating credit/ debit notes, logging shipment discrepancies, and goods return.
• Proactively support sales managers and sales team members where needed.
• Collaborate with logistics colleagues to ensure smooth deliveries and satisfied customers.
• Collaborate with customers and finance department to ensure accurate invoicing and timely payments
• Additional Responsibilities:
• Assist direct manager and salesmen during customer & internal stakeholder visits, and exhibitions.
• Assist direct manager in reviewing operational key figures and process optimization efforts.
• Ensure up-to-date customer records in SAP system.
• Participate in projects and surveys related to customer satisfaction and enhancement of product and service offering
• Documentation of customer complaints and feedback and prepare clear & concise reports for the Technical Department.
• Communicate investigation reports to customers.
• Other general administrative tasks

Job Requirements

• Proven ability to manage and organize tasks efficiently, with exceptional attention to detail and a high level of accuracy.
• Demonstrated experience in providing outstanding customer service, ensuring satisfaction and fostering long-term relationships with clients.
• Minimum of 2-3 years of hands-on experience in customer service and order processing, ensuring smooth and timely order completion
• Comfortable using enterprise software such as SAP for order management and business operations. Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) for day-to-day tasks, reporting, and communication.
• Fluent in both spoken and written English and Vietnamese. Chinese language skills are a plus and will be considered an advantage for communicating with regional clients.

We look forward to receiving your complete application documents. Please send them to us via our career portal. If you have any questions, please call 07431-10 3020.