Job Objective:

The Digital Solution Officer will be responsible for promoting & selling Groz-Beckert's Digital Quality Management Product & Services (INH) to garment manufacturers and sewing factories.

The  Digital Solution Officer will be responsible for ensuring the successful implementation of the INH solution and providing technical support to the customers. In addition, customer and market feedback will be gathered to further develop the product with a focus on customer needs. Finally, a high level of collaboration is required between customers and the internal sales, marketing and INH teams.

Key Responsibilities:

• Develop and execute sales and marketing strategies for INH, targeting garment manufacturers and sewing factories.
• Identify and engage potential customers, including on-site visits to factories.
• Attend industry events and trade shows, particularly those focused on digital and smart textile solutions.
• Lead INH solution implementation, ensuring smooth integration of both software and hardware components at customer sites.
• Track and report key product performance metrics.
• Work closely with customer teams to ensure successful adoption and long-term usage of the solution.
• Provide customer support and training on the Ideal Needle Handling (INH) system.
• Develop training materials and documentation to support product implementation for internal teams.
• Collect and evaluate customer feedback, providing insights to the INH product development team for future enhancements.
• Conduct market research and competitive analysis to identify trends and opportunities for improvement.
• Collaborate closely with internal sales, marketing, and INH teams across Southeast Asia, Singapore, and Germany.
• Support team members in the Digital Sales Team during their absence.

Job Requirements:

• Experience in software implementation for customers is essential.
• Strong understanding of software development methodologies and tools such as Scrum, Jira, or Confluence.
• Prior experience in the textile sewing industry—ideally within a sewing factory production environment—is highly preferred.
• Familiarity with process analysis at the shop floor level of a sewing factory, process design, and software requirement translation is necessary.

Personal Attributes:

• Excellent problem-solving skills, with the ability to analyze and resolve complex issues in sewing factory processes.
• Strong communication skills to effectively collaborate with cross-functional teams and customers.
• Willingness to travel nationally and internationally as required.
• Fluent in written and spoken English.

Minimum Education Level:

• University degree in Computer Science, Business Informatics, Business or Industrial Engineering, or a related field.