Are you looking for a challenging and exciting career in the textile industry? Groz-Beckert is the place for you! As a leading provider of industrial machine needles, precision parts, fine tools, and systems and services for the production and joining of textile surfaces, we combine passion, creativity, and expertise to drive innovation and excellence in our industry.
With around 9,500 colleagues worldwide, you will join a strong community of professionals who share your enthusiasm and drive for success. We offer a collaborative and supportive work environment where you can learn from industry experts and work on exciting projects that impact the future of textiles.
Don't miss your chance to become a part of our team, join us and let yourself be infected by the fascination of Groz-Beckert!
Job Objective
Handle customer service issues and manage customer complains; Technical support; Installation of warp knitting machinery.
Key Responsibilities
• Support on knitting related product + application engineering consultancy (on Machine Building / end customer premises mainly) to ensure customer satisfaction (1st level support)
• Support on application related (follow up) tasks at customer sites as well as digitally from the office environment
• Support on processing customer feedback professionally via complaint process
• Support on conducting technical application knowledge workshops on request of the customer
• Focus on the core products, "connect" build up technical expertise with application at the customers
• Support on conducting product trials (new or comparative) for Research & Development or sales department
• Support GB needle and module installation in warp knitting machine
• Ad Hoc Tasks
Job Requirements
• Technical engineering education (college / vocational school)
• Technical application support work experience (3-5 years), ideally in the warp knitting industry
• Service mindset / problem solving mentality / taking ownership
• English and additionally Asian languages
• Independent working style, follow corporate process guidelines
• Business related travel 70% locally / 10% international
Personal Attributes
• Be proactive
• Flexible for travel arrangements
• Outgoing with a motivated approach, honest, trustworthy
• Able to work independently
• Basic written and oral English communication skills at least
• Problem solving and strong analytical skills
If you are interested, please send your updated resume via our career portal jobs.groz-beckert.com and indicate your reason of leaving, current salary and salary expectations.
Nicholas Tan
NICHOLAS.TAN@GROZ-BECKERT.COM